Gene Coleman Agency in 10900 Lem Turner Road

Customer Reviews about Gene Coleman Agency:

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  I have been with State Farm for probably close to 30 years now. I just never thought about changing, they were doing what I needed, so I thought. Recently I called a few times concerning some policy changes and wasn't ending the calls with a 'good feeling'. I shopped around, and found out that my insurance (because the policy was so old when I took it out) was under protecting me pretty badly. I was told this by a few of the other companies. (When asked about my policy, State Farm told me oh everything is just fine like this). It turns out I was able to get coverage from another company for much more liability, for about 25 dollars a month less. (I have an outstanding driving record BTW so that is not an issue). I recently installed some solar on my house and was inquiring about homeowners insurance through them, and they could not tell me how much more the solar part of it would cost. I was told, "oh we just see a total, we can't see what cost what." Really???? Every other company could see the costs of the parts. Don't assume your insurance is doing the right thing folks, shop around, you may find a bit of a shock. When I called to cancel, they cancelled without a hitch, but did not even ask me why. One would think that a customer of 30 years leaving, you would at least want to know why, or possibly find a way to lower the rates to try to keep them. Not this place. State Farm is a tired old horse that is ready to put out to pasture. It's a shame to see a company's customer service decay this much after all these years.
  By Aaron Scholten, November 03, 2016

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About Gene Coleman Agency in Jacksonville