Florida Blue Center - Jacksonville in 4855 Town Center Parkway

Customer Reviews about Florida Blue Center - Jacksonville:

• ★ ☆ ☆ ☆ ☆
  Constantly overcharges my account x2 or x3 since every month since I've started. This has to be some type of insurance scam and I hope the news picks this story. Florida blue is gambling with our money knowing that we will go to the bank and complaint. never give these guys your card information I will send you on a scavenger hunt for money that you didn't authorize to be drawn x2 in one month. if it wasn't for having to have insurance this would be possibly the worst company I've ever dealt with
  By Nicholas Daniels, May 20, 2017
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  This company has the worst customer service of any company I have ever dealt with. I put a card on file to auto pay when I signed up, They dropped me and my wife and made us pay for doctors visits out of pocket , because the auto pay did not work. Then we had to go through the market place to get them to reinstate us. You call to get a person who will transfer you to a person who will waste your time, and then will transfer you to somebody else who cannot help you. If you love to have your time and money wasted then this is the company for you!!!!!
  By Michael Scheuble, December 24, 2016
• ★ ☆ ☆ ☆ ☆
  If I could give Florida Blue no stars I would. This is the worst insurance coverage I have ever had, and the worst insurance company. I can not get them to post a payment they have had Since Jan. 3 today is February 27. All calls are outsourced to India or the Philipines and you will hold on line at LEAST an hour to get to a person. That person will then have no idea what to do. I have called on this over 16 times, sometimes they say I'm covered then a supervisor will say I not. I've been hung up on three times and been told by supervisors that the will return my call and they never do. I have worked in the insurance industry for 40 years and if Blue Cross thinks they are saving money by outsourcing they are sadly mistaken. I work with patients daily and Blue Cross you are getting a very bad reputation. Your customer service is non-existent . Big Blue used to be a company you could depend on sadly no longer.
  By teri talton, October 24, 2016
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  I don't really write bad reviews for companies, but for Florida Blue, I just can't stand it! Definitely worst insurance company ever! First, they mistakenly set up two policies for my mom. Second, since last year, they have been having the billing issues on their system and had over charged my mom for more than $300. I don't even know how many times I called them in six months, and spend more than an hour on the phone, the problem have never been solved! Terrible customer service, never keep their promise to follow up my case. If I can rate them for ZERO star, I would.
  By Jasmine Chen, October 04, 2016

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