First Coast Service Options Inc. in 532 Riverside Avenue

Customer Reviews about First Coast Service Options Inc.:

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  Worst experience ever. First Coast Service Options Inc. would not offer any assistance because we were not a doctor and they would not provide a phone number of a representative to assist us. We have submitted all the documentation requested 3 different times and still no progress on our medical claim.
  By Bob Radford, September 24, 2017
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  The only way this company survives is they work for the government!
  By Jack Simonson, August 13, 2017
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  We had a Medicare Payment to us (a check from Medicare) returned by the bank (Bank of America) marked "Refer to Maker" and an extra charge of $12 for the returned check. On May 16, I have spent 3 1/2 hours on phone trying to understand why the check was returned. I called First Coast Service. A woman there said they couldn't help and gave me a Medicare number. I talked to three people at Medicare. They could provide no reason and suggested the Bank. The bank person researched it and found no reason. Said I needed to talk the issuer of check -First Coast Service. I called them again and another woman said "I can't help you. No there is no one here that can help." I mentioned that First Coast issued the check. She again said No one in First Coast can HELP YOU! I tried to find First Coast management on the Internet. No luck. I it is a maze without a name or a person responsible!
  By George P, June 16, 2017
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  FCSO has the absolute worst customer service I have ever encountered! I have been waiting for a provider participation process to go through for nearly SEVEN months! It's not even on a new provider but rather a provider that has been practicing for several years but has now opened her own private practice and I had to obtain a group number/contract. I have been repeatedly told "I cannot help you. You must utilize the web site to see your application update - which there is NO UPDATE!!! I have waited the time period - and beyond - that it says to wait but still no update. I have also been told that it is against policy to give any information over the phone!!! When I mentioned that I have left messages for the person handling my application I was told that it's a waist of time to leave a message because no will call you back!!! Seriously - the most frustrating and totally unprofessional experience I have ever seen in my 15 years of credentialing!!!
  By Tammey Revels, May 31, 2017

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